Legal

Refund Policy

A 7 day money-back guarantee on your first purchase, no explanation required.

Effective September 11, 2026 · Revolution LCA

1. The guarantee

1.1 We refund any first purchase of a docu.nexus license in full if you ask within 7 days of the purchase date.

1.2 You do not need a reason. "It did not fit how we work" is enough, and so is saying nothing at all.

1.3 This applies to every package and to plugin add-ons bought alongside one, including quarterly, annual, and permanent licenses.

2. How to request one

2.1 Email contact@revolution.coop from the address your license was issued to, and say you would like a refund. Your order number helps but is not required; we can find the purchase from your email address.

2.2 We will confirm within two business days and instruct Lemon Squeezy, LLC, our merchant of record, to process the refund. The money is returned to the original payment method. How quickly it appears is up to your bank, and is typically five to ten business days.

2.3 Because Lemon Squeezy, LLC is the merchant of record, the refund is issued by them and will appear from their name, matching the original charge.

3. What happens to your instance

3.1 When a refund is issued, the license key is deactivated and the instance becomes read-only: everyone can still sign in, read, and export, but nothing can be created or changed and paid plugins are locked.

3.2 You do not lose your data. Your pages, spaces, uploads, and history stay on your own server and remain exportable. Nothing is deleted and nothing is locked away, because we never held any of it in the first place.

4. Renewals and later terms

4.1 The 7 day guarantee covers your first purchase. Renewals are not automatically refundable, because by then you have been running the software for a full term and know what it does.

4.2 We will still refund a renewal in the cases you would expect us to: a renewal you did not intend, a duplicate charge, a charge after you told us you were leaving, or a defect we cannot fix that stops you using what you paid for. Ask, and we will deal with it sensibly.

5. The limits

5.1 We may decline a refund where a license has been repeatedly bought and refunded by the same customer, or where the license terms in section 4 of the Terms of Service have been breached.

5.2 That is the entire list of exceptions. We have deliberately not written a longer one.

6. Your statutory rights

6.1 Nothing in this policy affects rights you have under consumer law that cannot be waived, including any statutory right of withdrawal. Where such a right gives you more than this policy does, the law wins.